Sub 13 - Nightclub Security & Incident Reduction

Service Provided: Manned Guarding / Door Supervision

Patron Volume: Approximately 300-500 patrons (weekends).

Duration: May 2021 - Present 

Location: Bath, UK

Overview 

Wlriskmanagement has been the dedicated security partner for Sub 13, a high-profile hospitality venue in Bath. Over the years, we have worked collaboratively with the venue to foster a culture of safety, professionalism, and service excellence - consistently aligned with SIA ACS values and best practices. 

The Challenge 

Sub 13 previously experienced a higher frequency of incidents typical of busy late-night venues. Management required a reliable, hand-on security provider capable of preventing and professionally managing disruptive behaviour while maintaining a welcome atmosphere for patrons. 

Our Solution

We approached this contract with a tailored security strategy based on:

• Risk-aware deployment - scheduling trained, experienced operatives aligned with peak trading hours and crowd dynamic.

• Professional team presence - our door supervisors are not only licensed but also trained in de-escalation, customer interaction, and conflict resolution.

• Proactive management - our team reviews site activity and adjusts approached to ensure evolving risks are addressed.

  
  

Results

• 30%+ reduction in recorded incident within the first three months

• Improved patron experience and venue reputation

• Zero serious incidents reported during key event and holidays

Client Feedback

"Wlriskmanagement are the most professional security company we have used in our 18-year history. Our door supervisor team is the best we have ever had: calm, well-presented and efficient" - Tim Whelehan (Sub 13, Director).

Building Trust Through Service

Our continued success at Sub 13 is based on trust, consistency and shared values. We don't just provide guards - we provide peace of mind. Our operatives are trained to serve as part of the client's team, contributing to a positive customer experience while always maintaining a safe environment. 

Looking Ahead

We continue to support Sub 13 through regular reviews, team briefings, and open dialogue - ensuring the safety measures evolve with the venue's needs. We remain committed to providing exceptional service that protects people, assets, and reputations.